Returns & Exchanges
At Rose Toy, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for items in their original, unworn condition. Please note that for hygiene reasons, certain intimate apparel and accessories are final sale unless a manufacturing defect is present.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the packing slip is included inside.
Ship It Back
Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing